![]() Transition conversation to discuss details of product that is relevant and could be marketed to member Notice when members are in need of another product that the company provides and effectively.Identify customers who are comparison-shopping and inquiring about contract terms.Exercise retention efforts when appropriate.Performs other related duties and assignments as required and as assigned by supervisor.De-escalate upset and disgruntled members in an effective manner while still providing quality service.Follow up and problem solve to help customer inquiries by taking specific action in a timely manner.Remain diligent,courteous, and confident in calls regardless of how long or difficult the call may be.Be trustworthy and mindful of sensitive data information, while also aware of possible fraud calls that.While providing excellent customer service at all times Assist members with their inquiries and questions.Receive and answer calls from members of USAA.05/2019 to 06/2020 Licensed Insurance Agent/Customer Service Representative The Edge Fitness Clubs | Saint Ann, MO ,
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